Frequently asked questions

We deliver to all 69 wilayas through our courier partners. Choose home delivery or stopdesk (courier office pickup) at checkout — your wilaya's exact fee is shown before you confirm.

Usually 24–48h for Algiers and major cities, and 2–4 working days for other wilayas. We call to confirm every order before shipping.

The fee depends on your wilaya and delivery type (home or stopdesk). It's shown in the wilaya list at checkout and included in the total before you confirm — no surprises.

Yes. After phone confirmation your parcel ships with the courier, who calls you on arrival. For anything in between, message us on WhatsApp with your order number.

You have 14 days after delivery to return an unused product in its original packaging with all accessories. Contact us first by phone or WhatsApp to arrange the return.

Yes — all our components are genuine and covered by a warranty. The duration depends on the product and brand and is stated at purchase. Keep your receipt as proof.

Report it within 48h of delivery (with a photo on WhatsApp). We arrange an exchange or refund — return shipping for a defective product is on us.

With home delivery you can check the parcel's condition in front of the courier before paying. If something is visibly wrong, refuse the parcel and tell us immediately.

Cash on delivery: you pay the courier when the order arrives. It's currently the only payment method — no online payment is ever requested.

No. Your name, phone and address are enough. Email is optional. We always call to confirm before shipping.

Yes, as long as it hasn't shipped. Easiest: tell us during the confirmation call, or reach us on WhatsApp / phone with your order number.

Enter it in the discount-code field at checkout and press Apply — the discount is deducted from the total before you confirm.

Of course. Call or message us on WhatsApp with the product name and your wilaya, and we'll prepare the order for you.